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Customer Service
For your convenience, you can find
information on this page regarding: changing your
mailing address, changing your e-mail address, renewing your
magazine subscription, giving the gift
of Frederick Magazine, reporting a missed issue. If you have specific questions for our customer service
representatives, please contact us at
subscriptions@fredmag.com, or
click the topics below for more information.
New Subscriptions
How can I subscribe to Frederick Magazine?
Access our online subscription order form or call 301-662-8171.
Renewals
How can I renew my subscription to Frederick Magazine?
Access our online subscription order form or call 301-662-8171.
Gift Subscriptions
How can I give a gift subscription of Frederick Magazine?
Access our online subscription order form or call 301-662-8171.
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Late Issues
When should my issue arrive each month?
New subscribers should receive their first issue 4-6 weeks after
receipt of the order. Subsequent issues should arrive by the
10th day of the month. (For example, you should receive the
January issue by January 10th.) If you do not receive your issue
by this date, please contact us at 301-662-8171 or
subscriptions@fredmag.com.
Missing Issues
I didn’t receive a recent issue of Frederick Magazine. How can I
request a replacement?
Please contact us at 301-662-8171 or
subscriptions@fredmag.com.
Damaged Issues
My copy of Frederick Magazine was damaged in the mail. How can I
request a replacement?
If your copy was damaged during delivery, you can request a
replacement or extend your subscription by one issue by
contacting please contacting us at 301-662-8171 or
subscriptions@fredmag.com.
Duplicate Issues
I’m receiving two copies of Frederick Magazine. How can this be
corrected?
Please contact us at 301-662-8171 or
subscriptions@fredmag.com.
Please provide details about the name, address and account
number found on the mailing labels of both magazines your
received. Per your request, we would be happy to cancel one
subscription and extend the other for the full term of your
original order, or cancel one subscription and provide a refund
(if payment has already been made on both accounts.)
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Purchasing Single Copies
Where can I purchase single copies of the current issue of
Frederick Magazine?
Frederick Magazine is on sale at major grocery, pharmacy and
book retailers in Frederick County. The current issue also may
be purchased by contacting us at 301-662-8171 or
subscriptions@fredmag.com.
Past Issues
Can I purchase past issues of Frederick Magazine?
Yes. Copies that are less than one year old may be purchased by
contacting us at 301-662-8171 or
subscriptions@fredmag.com.
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Making Payments
What are my options for paying the balance on my account?
Payments may be made via our online subscription order form or by calling 301-662-8171.
I Already Paid
I already paid for my subscription, but now I’ve received
another invoice. What happened?
It’s likely your payment was received after invoices had been
processed and mailed from our office. To verify your current
account balance, contact us at 301-662-8171 or
subscriptions@fredmag.com.
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Change of Address
My address has changed. Who should I contact?
Contact us at 301-662-8171 or
subscriptions@fredmag.com.
Expiration Questions
How can I tell when my subscription expires?
Contact us at 301-662-8171 or
subscriptions@fredmag.com.
Cancellation
I would like to cancel my subscription. Who should I contact?
Contact us at 301-662-8171 or
subscriptions@fredmag.com.
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